Best Practices to Provide Better Omni-Channel Sales to Customers
Nowadays, if you try to force a customer to buy a product in a way that doesn’t suit them, you risk alienating them for good. The modern customer needs and wants to buy products on their own terms, and that...
6 Best Tools to Improve Communication with Your Customers
Seamless customer communication and delightful experiences are critical for every business, regardless of its size. Fortunately, in today’s hyperconnected world, you do not need to manage interactions with customers manually. A wide range of customer communication management tools exists to...
5 Ways to Strengthen Employees Engagement in the Remote Work Environment
It seems that the pandemic has forced many companies to rethink how they handle their workforce, so it might be time to throw out the old rulebook of engagement – if it has actually ever worked. We already know that...
WFH 101: Tips for Remote Designers in 2021 and beyond
Due to the Coronavirus pandemic, many design businesses needed to close doors and shift to remote work. Since then, the roles and responsibilities of designers have changed in multiple ways. From Zoom meetings to document sharing platforms, it is fascinating...
Benefits of Outsourcing for E-commerce
Almost all entrepreneurs who dare to set sails on the waters of e-commerce on their own have a strong desire to exert high levels of control over every segment of the business operations. This is, of course, natural, because you...
How to Handle Difficult Customers
Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance. However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support
According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...
5 Best VoIP Phone System Features Your Growing Business Needs
As the leader of a growing company that is just getting on its feet, you have a lot on your plate and there are many strategic decisions you need to make in the first year. Of all the strategies you...
The Ultimate Guide to Measuring Audience Engagement
Research says that it takes 6-8 touches with your brand to generate a sales lead. So, what does this exactly mean? Just because you are increasing website visibility in the SERPs and driving website traffic doesn’t mean you will boost...
7+1 Ways To Increase Your Conversion Rate With The Help of Website Design
Nowadays, in the world of online businesses and services, everyone has to meet with the term user-friendly. You must have heard a lot about the importance of UX and about how it can mean the future of your online business....