Tag: tips

How to Handle Difficult Customers

How to Handle Difficult Customers

Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance.  However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...

/ October 15, 2021
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support

The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support

According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...

/ October 8, 2021

10 Practical Tips to Improve Application Performance

In an intensely competitive business landscape and with the ever-increasing pace of business technology, the importance of properly performing software cannot be overstated. Monitoring, managing and improving the performance of web applications, in particular, is more important than ever. Elements...

/ March 1, 2018

5 tips to implement a chatbot successfully

Chatbots are on the rise as companies are starting to leverage and integrate them in their business processes. To start with, let me give you a short explanation of what they actually are. In short, a chatbot is a robot...

/ February 13, 2018