Tag: tips
6 Best Tools to Improve Communication with Your Customers
Seamless customer communication and delightful experiences are critical for every business, regardless of its size. Fortunately, in today’s hyperconnected world, you do not need to manage interactions with customers manually. A wide range of customer communication management tools exists to...
5 Ways to Strengthen Employees Engagement in the Remote Work Environment
It seems that the pandemic has forced many companies to rethink how they handle their workforce, so it might be time to throw out the old rulebook of engagement – if it has actually ever worked. We already know that...
How to Handle Difficult Customers
Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance. However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support
According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...
10 Practical Tips to Improve Application Performance
In an intensely competitive business landscape and with the ever-increasing pace of business technology, the importance of properly performing software cannot be overstated. Monitoring, managing and improving the performance of web applications, in particular, is more important than ever. Elements...
5 tips to implement a chatbot successfully
Chatbots are on the rise as companies are starting to leverage and integrate them in their business processes. To start with, let me give you a short explanation of what they actually are. In short, a chatbot is a robot...