Tag: customers
5 Customer Service Metrics You Should Track
Running a customer service department like a well-oiled machine that generates leads, boosts retention and loyalty, and drives your company forward is, to put it mildly, a challenging task. You not only need to have an amazing brand that your...
8 Top Video Tools to Improve Your Digital Marketing Campaign Results
Online videos have now become staple content for many marketers to cut through the digital noise. Today’s potential customers love watching videos about a brand they’re interested in. From tutorial videos to educational explainer videos, they jump into YouTube and...
Website Analytics: How To Use Data Visualization Effectively
Nowadays, there is huge competition among websites to get as much traffic as possible. Websites are finding it increasingly difficult to get sustained high traffic because there is a lot of competition and a complex strategy has to be used...
How CRM and Automation Can Improve Your Business Growth
Eighty percent of business leaders from a recent study reported using CRM systems as a single source of truth for their customers. It’s clear the role of CRM has evolved beyond a contact management tool. Modern CRM systems enable leaders...
5 Important Tips to Avoid and Handle Shipping Delays During the Pandemic
The COVID-19 pandemic has brought many uncertainties to the global business sector, and some of the things that leaders are fearing the most currently are shipping delays, missing cargo, and angry customers. Right now, it is more important than ever...
Best Practices to Provide Better Omni-Channel Sales to Customers
Nowadays, if you try to force a customer to buy a product in a way that doesn’t suit them, you risk alienating them for good. The modern customer needs and wants to buy products on their own terms, and that...
6 Best Tools to Improve Communication with Your Customers
Seamless customer communication and delightful experiences are critical for every business, regardless of its size. Fortunately, in today’s hyperconnected world, you do not need to manage interactions with customers manually. A wide range of customer communication management tools exists to...
How to Handle Difficult Customers
Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance. However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support
According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...
Ways to Increase Your Customer Base in 2021
In the era of traditional marketing, businesses could only influence customers who visited their brick-and-mortar stores. The evolution of online shopping and digital marketing has changed the way brands communicate with customers. With a strategically planned digital marketing strategy, you...