Tag: customer support
5 Customer Service Metrics You Should Track
Running a customer service department like a well-oiled machine that generates leads, boosts retention and loyalty, and drives your company forward is, to put it mildly, a challenging task. You not only need to have an amazing brand that your...
Best Practices to Provide Better Omni-Channel Sales to Customers
Nowadays, if you try to force a customer to buy a product in a way that doesn’t suit them, you risk alienating them for good. The modern customer needs and wants to buy products on their own terms, and that...
6 Best Tools to Improve Communication with Your Customers
Seamless customer communication and delightful experiences are critical for every business, regardless of its size. Fortunately, in today’s hyperconnected world, you do not need to manage interactions with customers manually. A wide range of customer communication management tools exists to...
How to Handle Difficult Customers
Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance. However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support
According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...