Tag: customer support

How to Handle Difficult Customers

How to Handle Difficult Customers

Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance.  However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...

/ October 15, 2021
The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support

The Ultimate Guide to Using Knowledge Management Systems to Improve Customer Support

According to the Salesforce State of Customer Experience report, 67% of consumers claim their standards related to customer experience are higher than ever. In today’s noisy digital marketing landscape, customers do not want to waste time. They expect your business...

/ October 8, 2021