Tag: Customer Experience

5 Customer Service Metrics You Should Track

5 Customer Service Metrics You Should Track

Running a customer service department like a well-oiled machine that generates leads, boosts retention and loyalty, and drives your company forward is, to put it mildly, a challenging task. You not only need to have an amazing brand that your...

/ January 27, 2022
Best Practices to Provide Better Omni-Channel Sales to Customers

Best Practices to Provide Better Omni-Channel Sales to Customers

Nowadays, if you try to force a customer to buy a product in a way that doesn’t suit them, you risk alienating them for good. The modern customer needs and wants to buy products on their own terms, and that...

/ November 26, 2021
How to Handle Difficult Customers

How to Handle Difficult Customers

Recognizing an angry customer is a piece of cake. They often reach out to you to express their frustration, refusing your assistance.  However, understanding their emotions is not always that easy. To know the root cause of their frustration, you...

/ October 15, 2021
Ways to Increase Your Customer Base in 2021

Ways to Increase Your Customer Base in 2021

In the era of traditional marketing, businesses could only influence customers who visited their brick-and-mortar stores. The evolution of online shopping and digital marketing has changed the way brands communicate with customers. With a strategically planned digital marketing strategy, you...

/ August 20, 2021
voice search

Voice Search is Changing Our Personal and Professional Lives

In 2018, we witnessed a great battle of the giants – Amazon, Google, Apple, Microsoft, and many others, who fought for the dominance over the voice technology domain. As Djuradj Caranovic, a voice strategy developer highlights: “For decades, we’ve been...

/ January 29, 2019

Reasons Why You Should Pay Attention to Customer Digital Experience

With the dawn of digital customer reality, the number of people joining the online shopper movement is increasing day by day. Since the online marketplace is quite distinct from the offline markets, businesses ought to focus on the key areas...

/ October 26, 2017