After a few years of COVID 19 Pandemic, as we enter the new phase, empowering front-line
workers represent a vital element in weathering a future of uncertainty. Technology can be many things. It can be on occasion challenging, sometimes exciting, but as well frustrating from time to time. For frontline workers is for sure empowering.
Frontline workers present the cornerstone of the global workforce, but they are often not
included in their company’s digital strategy. But the time has come for many companies to
finally, embrace the power of digital enablement for the frontline and it’s important to
recognize that the essential helpers of our society need help as well.
A guiding light that helps frontline workers rise to the occasion is the usage of advanced
technology solutions like prescriptive analytics, mobile computers, automated intelligence,
machine learning and advanced forecasting.
A consistent flow of communication is the key component to empowering frontline workers.
Advanced technology plays an important role here since it bridges communication gaps
created by the not-so-great effects of the pandemic. It can help in various ways to involve
the workers in digital initiatives and improve the sense of community within an organization. Flexible communication tools represent the ideal way to connect to all of the workers anywhere and at any time through mobile devices.
Mobile-friendly communication tools, like Blink, give the frontline a centralized
a platform that houses all the tools they use daily. You can find out more here to get a better insight into a tool like this one. It allows employees to read up on corporate messages, juggle task management, watch training videos, read instruction manuals, book annual leave, and swap shifts.
Provide adequate training
Companies that want to stay competitive and outperform their rivals make skills growth a key part of performance management. Adequate training is something not only benefits your workers but also benefits you in many ways.
What the training does is boost your employees’ confidence around the tech things they are unfamiliar with and they are more likely to accept the change like that. These training sessions should be scheduled both during and after the introduction of new technologies, so that everyone can easily get familiarized with them and that a continuous learning environment is created.
The training should be fun, divided into shorter chunks, and a standard operating procedure document should be created so that employees can easily refer to it in case they forget any kind of information learned from the training sessions.
Staying competitive is imperative.
Frontline workers must start their digital transformation journey now
We cannot say that there is a one-size-fits-all solution since every company has
different types of front-line workers, and all of them have different needs. Thus, they can’t
be treated the same way. Business leaders must listen and act on their individual needs.
If organizations want to remain competitive in their industry, they will need to provide
necessary digital tools and empower their employees with them.
Attract the future frontline
According to statistics, about 96 % of younger adults own a smartphone, and 22% of younger adults rely only on their mobile devices for internet access. This means the incoming generation of frontline employees don’t view access to digital tools as optional, but mandatory. Once they become the new workforce, they will expect the communication to go through mobile devices, simply because they’ve grown up using those.
Improvement of the experiences of frontline workers should be the ultimate goal for all
organizations, since this is something that will make people happier and stay in their roles,
but it will also have a profitable impact on your business.